Returns & Replacement Policy

At HearStore, we are committed to providing a simple, transparent, and hassle-free shopping experience. This policy outlines the eligibility, timelines, and process for returns, replacements, and refunds across our product categories.

Hearing Aids

10-Day Easy Return & Replacement

Hearing aids purchased from HearStore are eligible for return or replacement within 10 days of delivery.

You may request a return or replacement if:

  • The product was damaged during transit.
  • The product is defective or not functioning as intended.
  • You received a product different from the one ordered.
  • The hearing aid is not suitable for your hearing requirements after trial (subject to inspection & approval).

Return Eligibility

To qualify for a return or replacement:

  • The product must be returned in its original packaging.
  • All accessories, manuals, warranty cards, and accompanying items must be included.
  • The original invoice or proof of purchase must be provided.
  • The product must not show signs of misuse, tampering, modification, or intentional damage.

For approved requests, HearStore will arrange product pickup at no additional cost.

How to Request a Return or Replacement

To initiate a hearing aid return, replacement, or refund request, please email us at store@hearstore.in or call us at +91 9599443487.

Our team may request photographs, videos, or additional information to verify the issue before processing your request.

For faster processing, please keep the following ready:

  • Original packaging
  • Invoice
  • Warranty card
  • User manuals
  • All accompanying accessories

Refund Process

Once the returned product is received and approved after inspection, the refund will be processed within 5–7 business days to the original payment method.

Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Return or Replacement Eligibility Does Not Apply When:

A return, replacement, or refund request for hearing aids may not be approved if:

The request is raised after the 10-day return period.

  • The product has been physically damaged, modified, tampered with, or misused after delivery.
  • Original packaging, accessories, manuals, warranty cards, or invoice are missing.
  • The product serial number, label, or identification has been removed or altered.
  • The product has been repaired or serviced by an unauthorized person.
  • Damage has resulted from accidental impact, water exposure, negligence, or failure to follow product instructions.
  • The returned product does not match the original purchase.

HearStore reserves the right to inspect all returned hearing aids before approving any return, replacement, or refund request.

Hearing Aid Accessories

Return & Refund Eligibility

Hearing aid accessories are not eligible for return, replacement, or refund once delivered.

We recommend reviewing product specifications carefully before placing your order to ensure compatibility and suitability.

Need Assistance?

For any questions related to returns, replacements, refunds, or product eligibility:

Email: store@hearstore.in

Phone: +91 9599443487

We’re here to make your HearStore experience as smooth and convenient as possible.